Confirming an order to send to provider

In order for your provider(s) to receive an order from Realhub, the order needs to be Confirmed.

1. Go to the Pending Orders tab of the campaign and locate the order you wish to finalise.
   1. If the order item requires artwork (signboards, brochures, DL cards, etc), ensure the artwork has been created and is Approved to send to print. See the Artwork Builder section of this helpdesk for more information.
2. Click the green Confirm button for the required order
3. Check that all of the details on the confirm order page are correct, and enter in any additional information required. See below for further details.
4. Once the details are all checked and complete, click Confirm Order
5. Your provider will receive the order and take action from there!

What details do I need to check or add in the Confirm Order page?

This question can be a little tricky, as the answer can change depending on what time of order item you're confirming! Below are the key areas to check and some additional info you may need to provide depending on the order type.

Orders with Artwork

Warning message: Artwork data has changed
This warning indicates that since the artwork was last updated, some data (e.g. bed/bath/car, agent details etc) has been updated against the campaign. Depending on your agency's settings, you may still be able to confirm your order, or you may be forced to update artwork. Contact your office admin for more information if you're unsure.

Warning message: Artwork has warnings. Please double check.
This warning indicates that something on the artwork isn't quite right and needs to be check and/or fixed prior to approving the order. This could be overset text in a text box, or low res image warnings. Click the Edit Artwork button to check and fix the artwork prior to confirming.

Download Artwork Preview (button)

Orders with artwork attached (print materials, signboards, etc) require the final artwork version to be downloaded and checked prior to confirming your order. This is a critical step to ensure the artwork file you're sending to your provider to print is correct! It's your final chance to make sure everything is A-OK - if this step is skipped, there's a chance you could receive incorrect artwork for your order.

Delivery Address

Orders will automatically have your office's Default Delivery Address in the Delivery Address details section. Here, you can manually change the address (say you're working from home for a few weeks and need the brochures to deliver there instead of your office) OR you may be able to choose from a list of Shipping Addresses that have been setup for your agency. See Managing your Agency / Office Details for more info around shipping addresses and default delivery address.

Note: While Realhub sends the delivery address to your provider for all orders, processes across various providers may be different. Check with your provider or office admin if you're unsure of your provider's typical delivery options.

Signboards - Install Task

Signboard orders require the Install task details to be added prior to confirming your board order.

Check the address for the board installation, enter the preferred install date* and enter installation instructions. You may also upload an installation diagram if your provider accepts. Once all is added, click Save Task.

Disclaimers

All artwork orders have a pre-ticked Disclaimer confirming you have checked the artwork download and all is approved for print. 

Some providers & orders may have additional disclaimers that you need to read, check and tick before you'll be able to confirm your order. These will appear the bottom of the Disclaimers module on the page.